Shopping with Juice
Shopping online with Juice Electrical Supplies couldn't be any easier, or safer! We have invested heavily in online security to make your shopping experience as safe as possible. We have also spent a lot of time developing our site to make your online shopping experience quick and simple, so not only will you save money using us, you'll also save time.
Price Match Promise
We aspire to be the best value electrical wholesaler on the web, so if you find what you're looking for is cheaper on any other UK-based internet shopping site, we'll try our best to beat that price for you. Contact us prior to placing your order and let us know where you've found your item cheaper, and we'll look in to it. We can only match the price of items that are identical to ours, new and in stock, and will be unable to sell any items for lower than our buying price. Price matching is not available against special offers or discounts and cannot be used in conjunction with any discount.
12 Months Retailer Warranty
At Juice we focus on providing the latest products from many fantastic brands. Each product comes with it's own Manufacturer's Warranty that varies from product to product. We know that it can be a bit of a pain when things do go wrong so, to make it as easy as possible for you, and to show how much we stand by our products, we offer 12 Month's Warranty on everything! Simply let us know you have a problem and we'll do the rest!
14 Day Money Back Guarantee
In our mission to give the best possible customer service, we've found there is one area that online retailers often fail their customers. We've all bought things and when they've arrived we realise we might have bought the wrong thing, or we aren't quite so keen on it after-all. For this reason, we offer our customers a fantastic 14 day money back guarantee. The only exclusions are custom-made products but we will inform you of this before we send it you.
To qualify for free shipping, simply spend over £90 (excl. VAT) and the cost of shipping will be removed at the checkout. Free shipping is only available to Mainland United Kingdom and some exclusions do apply. View our delivery information for full details.
If you wish to return your order from Juice Electrical, or there is a problem, please notify us immediately. Before returning an item to us, you must provide us with all necessary information stating why you wish to do so. To notify us of any faults or problems with your order please do so by visiting our 'Contact Us' page.
Subject to the Consumer Protection (Distance Selling) Regulations 2000, Juice Electrical Supplies Ltd does not sell products on a trial basis. Please ensure suitability prior to buying.
In accordance with the Consumer Protection (Distance Selling) Regulations 2000, and providing the goods have been unused, unopened and are in saleable condition, you may return your order within 14 days of receipt for a full refund. All returns are fully inspected once they arrive in our warehouse and, if any product is returned in an unsaleable condition, Juice reserves the right to reject any refund or apply a handling charge. We will, however, discuss this with you before taking any action.
Please ensure that you return any goods in an outer box or packaging as they will not be resaleable with handwriting, scuffs or labels stuck on the actual product box.
Your payment will be refunded as soon as the returned product has been processed. You will only be reimbursed for the delivery cobox.sts if the product is faulty, or was a delivery error made by Juice Electrical Supplies Ltd.
If an item is thought to be faulty and no fault is found, the customer is responsible for the cost of return carriage.
Please be aware that any photographs used on the site are supplied by each supplier and are taken under professional lighting conditions. We cannot be responsible for the cost of return for items with a difference of likeness in colour, shade or appearance.
Radiators / Heaters
Due to palletised deliveries/collections and supplier restocking fees, any returns or exchanges of radiators may incur additional charges. Please email firstname.lastname@example.org for more information.
We cannot accept return of any radiators that have been removed from the packaging.