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Delivery and Returns Information

 

 Orders up to £90 - £5.75

 Orders over £90 - FREE

 Express Delivery - £20

Standard Delivery – 3 to 5 Working days

We always endeavour to have your order with you as soon as possible.

Some of our items are ordered from our suppliers upon receipt of your order.

Lead times vary depending upon the item and supplier, but we will always try to ensure delivery is made within 5 working days.

Express Delivery

At Juice we also offer an Express Delivery service on most of our products. As long as you place your order before 12pm we'll have it with you the next working day!

If for any reason we are unable to deliver the next day we'll let you know, and you'll only be billed our standard delivery cost. 

Collect From Branch

Local to Nottingham? Why not collect from our branch?

Unit 1, Grove House Lanthwaite Road Clifton Nottingham NG11 8LD

Stocked items will be ready immediately, For some goods we have to order stock from the supplier or transfer stock from our other branches. We will have these orders ready for collection within 3 working days. Feel free to give us a call to check when delivery will be available: 0115 855 6294

We will update you as soon as the order is ready for collection.

 

Courier Delivery

Most of our deliveries are made by UKmail/DHL.

You will receive a tracking update when the item leaves our warehouse.
UKmail on-route services:

  • Live tracker showing parcel’s position
  • Have the option to reschedule their delivery in flight if you are not going to be at home
  • Choice of delivery options: Signature at a specified address, to a neighbour, delivery to a safe place or ServicePoint
  • A 1 hour time slot notification
  • A ‘You’re next’ notification when the driver is 10 minutes away


Delivery to Northern Ireland and remote areas of the UK.

Unfortunately, we cannot offer a next day service to the following areas.
These areas are all exempt from any postage offers, including free delivery for orders over £90.

Zone B: 

Postcodes: AB31 to AB38, AB40 to AB56, IV1 to 28, IV30 to 32, IV36 to 40, IV52 to 54, IV63, KW1 to 14, PA21 to PA38, PH4 to PH41, PH49 to PH50, Northern Ireland (BT)

Standard Delivery: £16.99

Zone C:

Postcodes: HS, IV41 to 49, IV51 IV55 & IV56, KA27 & KA28, KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44, ZE, Isle of Man & Channel Islands

Standard Delivery: £16.99

Zone D: 

Postcodes: Isle of Wight (PO31 to PO41) & Isle of Scilly (TR21 to TR25)

Standard Delivery: £16.99

*Please Note: Until you reach checkout, or log in with your address details, the basket may show standard UK delivery charges.

 


 

Damaged / Faulty Goods

If any of your items arrive damaged, you must notify Juice within 48 hours from the time of delivery.

This includes sending us details and evidence of damage/packaging, etc (pictures/photos). Due to strict insurance terms imposed by our couriers, any damages must be notified immediately. Failure to do so will remove any liability from Juice or our couriers and you may be unable to claim any replacement or refund.

To notify us of any faults or problems with your order please do so by visiting our 'Contact Us' page or via email to: returns@juiceelectricalsupplies.co.uk.  

Returns Policy

In accordance with the Consumer Protection (Distance Selling) Regulations 2000, and providing the goods have not been fitted and are in a resalable condition, you may return your order within 14 days of receipt for a full refund of the product price excluding P&P.

All returns are fully inspected once they arrive in our warehouse and, if any product is returned in an unsaleable condition, this includes the items external packaging, Juice reserves the right to reject any refund or apply a handling charge. We will, however, discuss this with you before taking any action. 

Your payment will be refunded as soon as the returned product has been processed. 

You will only be reimbursed for the delivery costs if the product is faulty, or was a delivery error made by Juice Electrical Supplies Ltd.

1 Redgate Street, Pinxton, Nottinghamshire, NG16 6LN | Nottingham@juiceelectricalsupplies.co.uk
VAT Registration Number: GB 385 4738 11 | Company Registration Number: 06137637